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Banking & Financial Services ยท Automation

Intelligent Process Automation for a Regional Bank

A $30B-asset regional bank deployed ReBi Automation Cloud across loan processing, KYC, and compliance reporting โ€” eliminating 60% of manual touchpoints, saving $12M a year, and cutting loan turnaround from 9 days to 2, all within a 9-month enterprise rollout.

ReBi Automation Cloud ReBi AI Gateway ReBi Agent Studio Intelligent Automation KYC & Compliance
60%
Touchpoints removed
Manual steps eliminated
$12M
Annual savings
Recurring operating cost
9d โ†’ 2d
Loan turnaround
78% faster processing
0.5%
Error rate
Down from 4%

At a glance

The Challenge

The bank's back office ran on manual, document-heavy processes that buckled under rising volume and a tightening regulatory load. Loan files, KYC checks, and compliance reports moved through queues of analysts re-keying data between systems. The drag was both cost and risk:

9 days
average loan processing time, with most of it spent waiting in manual queues.
38%
straight-through processing rate โ€” the rest required manual handling.
4%
error rate on manually keyed data, driving rework and audit findings.
5 days
to prepare each periodic compliance report, by hand, under deadline pressure.

What We Built

ReBi AI deployed an intelligent automation layer that reads documents, makes routine decisions, and escalates only true exceptions to humans โ€” with a full audit trail behind every action.

The Results

Against the bank's pre-engagement baseline, the program delivered within the 9-month rollout:

โˆ’60%
manual touchpoints across loan, KYC, and compliance workflows.
$12M
in recurring annual operating savings.
9d โ†’ 2d
loan processing time โ€” a 78% reduction in turnaround.
38% โ†’ 81%
straight-through processing rate across automated workflows.
4% โ†’ 0.5%
error rate โ€” an 88% reduction, cutting rework and audit findings.
5d โ†’ 4h
compliance report preparation, freeing the team for review over assembly.

ReBi AI moves at a different speed โ€” less overhead, more engineering. They held themselves to our business outcomes, not a list of deliverables. We redeployed more than 120 people to work that actually needs human judgment.

โ€” Chief Operating Officer, Regional Financial Institution (client name withheld under NDA)

Why It Worked

In a regulated bank, automation only scales if examiners can trust it. ReBi AI built governance and auditability into every automated decision, so the bank could expand from a single pilot process to enterprise-wide rollout without re-litigating compliance at each step. Rather than cut headcount, the bank redeployed roughly 120 FTEs from data entry to exception handling, customer service, and risk analysis โ€” turning an efficiency program into a capacity gain.

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More case studies

This case study describes a representative enterprise engagement. Figures reflect the outcome benchmarks ReBi AI's platforms are designed to deliver and the targets we commit to with clients; client identities are withheld under non-disclosure agreement.